Platform Capabilities:
Military Fixed-Wing: Spares:
Customer Service AOG 24/7 Last year alone Derco fulfilled more than 700 national and international AOG demands. Instead of focusing on parts management, Derco’s customers can focus on flying missions. Derco's 24/7 AOG support provides access to its supply chain when customers need it most – 24 hours a day, 7 days a week, 365 days a year.
Cultural Sensitivity Derco employees are multilingual and collectively speak more than 16 languages. Derco recognizes the international make-up of its customer base and has built a sales team and support staff that is able to communicate with its international customers regardless the language.
Additionally, Derco understands the high tempo pace its customers’ operations and recognizes that its international customers are not on the standard North American schedule with respect to business hours and statutory/religious holidays. As a result, Derco is flexible and provides extended holiday coverage and regularly staffs its Milwaukee location 18 hours per day.
Technical Capability For obsolete and mature part number references, Derco employs a specialized technical team that is able to provide critical parts substitution to meet standards for equivalent form, fit, and function.
